The text discusses a record number of complaints about Deutsche Post, noting a significant increase from previous years and a growing trend. Issues include damaged or misdelivered items, long waiting times, and concerns about postal service hours. It mentions the impact of increased online ordering on parcel numbers and a decrease in letter deliveries.

Infact verdict: Mostly True (64/100).

The evidence indicates that complaints about Deutsche Post have indeed increased significantly. In 2025, there were 55,395 formal grievances filed, which represents a notable increase from the previous year. This is in line with general issues reported such as damaged letters and parcels, and delivery delays. The number of complaints for the first quarter of 2026 reached 20,316, giving more credence to the claim of increasing complaints. However, there is insufficient evidence to fully substantiate the claim that complaints increased by exactly a quarter compared to 2024 due to a lack of precise figures from the referenced year. Additionally, the claim regarding poor delivery conditions is corroborated by repeated mentions of damaged or incorrectly delivered parcels.